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District
Mission Statement
To serve quality water with
excellent customer service,
commitment to strategic and
emergency planning, fiscal
responsibility, regulatory
compliance, stewardship and
partnerships.
Covington
Water District Core Values
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Environmental
stewardship
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Value,
honor and respect in
all relationships
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Integrity,
accountability
and transparency
Division Mission Statements
Facility Operations:
To instill confidence and trust in our
customers by using all available resources
and preventive measures, keeping current
with industry standards and preparing for
future growth to provide safe, reliable,
uninterrupted water service in a
professional manner.
Water Resources:
For the benefit of people and the
environment and with vision, leadership
and competence, we commit to provide:
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Protection of public health by providing
safe, clean drinking water
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Excellent customer service
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Education and public awareness, and
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Promotion of conservation and involvement
in stewardship of a limited, essential
natural resource.
Engineering:
To provide professional leadership for the
planning, design and construction of a
reliable, effective water supply and
delivery system in accordance with
regulatory requirements and in partnership
with local agencies.
Finance:
To provide accurate, timely and meaningful
financial information in support of
fiscally responsible decisions.
Customer Service:
To provide accurate and equitable records
for the public and to respectfully inform
and educate them regarding metered water
use, rates and conservation opportunities,
while following district guidelines.
Information Technology:
To provide professional, accurate and
friendly customer service while providing
the District with a technology vision for
the future.
Human Resources:
To provide quality service, information
and expertise in all personnel operations
with integrity, responsiveness and
sensitivity to the employees of Covington
Water District and our customers.
Management Team:
To provide leadership that models and
expects professional, accurate, ethical
and courteous service to employees and
customers, and that encourages continuous improvement of
both the individual and the organization.
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