Frequently Asked Questions

Table of Contents

1. How/where can I pay my water bill?
2. How can I turn off the water in an emergency?
3. How can I tell if I have a leak?
4. My water has an odd color/taste.
5. When/where are the board meetings?  
6. Directions to the District offices.

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How/where can I pay my water bill?

• The District now offers you the option to review your account and/or pay your water bill on line.  Go to www.ubpayments.com/covingtonwater to sign up now.

• You may mail your payment to P.O. Box 9109, Covington, WA  98042-0074. If you are paying from a disconnect notice (PINK Paper) - do NOT mail your payment.  The District may not receive your payment in time and may lock the meter.

• Drop your payment off at the office located at 18631 SE 300th Pl., Kent. Office hours are Monday thru Friday, 8:00am to 5:00pm (except holidays). For your convenience, the District has a drop box located at the east end of the building for after-hours payments. All payments received after 4:30pm will be posted the following business day.

• You may have the payment automatically deducted from your bank account.  Print out and complete the auto-pay application.  Mail or drop off the completed application (don't forget to sign the application) to the District office at 18631 SE 300th Pl., Kent, WA 98042.  If you have any questions regarding this, please contact autopay@covingtonwater.com or call 253.631.0565 during normal business hours (8:00am-5:00 pm, Monday-Friday). Only bills produced AFTER the auto pay form has been received by the District may be paid thru this process. 

•  Acceptable forms of payment are check, money order, cash, Visa, Mastercard.  Cash payments should not be mailed or placed in the drop box, but made in person at the office.

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How can I turn off the water in an emergency?

• All homes should have a shut-off valve located in the home.  However, if your home does not have one, you may, in an emergency, turn the water off at the water meter, generally located at the front of the property near the road.  Tools necessary are a crescent wrench or  meter wrench available at your local hardware store.  Locate valve (silver dollar sized, brass colored with a raised bar in the center) place wrench over the raised bar and turn it to the right until the "eyes" on the valve are aligned. Repair leak(s) and reverse process to re-establish water service to the home.

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How can I tell if I have a leak?

• Located on the face of newer water meters is a small triangle (if there is no triangle on your meter, observe the red needle for signs of movement).  When all water is off in the home, the triangle or needle should be stationary.  If the triangle is spinning, or the needle is moving, this indicates a leak on the owners side of the meter.  Should you find water in your meter box, please contact customerservice@covingtonwater.com or call 253.631.0565.

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My water has an odd color/taste.

• Contact customerservice@covingtonwater.com or call 253.631.0565.

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When/where are the board meetings?

• Board meetings are the first Wednesday and third Wednesday of each month at 6:30 pm.

• Located at Covington Water District: 18631 SE 300th Pl., Kent.

• The public is encouraged to attend. If you have item(s) you would like on the agenda, contact CWD at 253.631.0565 during normal business hours.  Your request must be received at least 48 hours prior to meeting dates.

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Directions to the District offices.

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