Contact Us
Need to report a water emergency?
Call us anytime at 253-631-0565 to report water emergencies. If you are experiencing a water outage, please check our Outages page to verify if you are affected by a known issue.
Customer Service
- Account or billing questions? See our Customer Assistance page for answers to many common questions and concerns.
- Moving into Covington Water District or moving away? Please visit our Start or Stop Water Service page and complete the appropriate form.
- Questions concerning Water Availability or need to reach our Engineering team? Email notify.engineering@covingtonwater.com for assistance.
- If you need additional information, please email customer.service@covingtonwater.com or call us at 253-631-0565. We will respond within three working days to emails or voicemails.
If you know the name of the employee you are trying to reach, you may email them directly using the format:
firstname.lastname@covingtonwater.com
Office Hours
Customer service hours: 8am to 4:30pm, Monday through Friday (with the exception of Federal Holidays).
Mailing Address
P.O. Box 24504
Seattle, WA 98124-0504
Physical Address
18631 SE 300th Place
Covington, WA 98042